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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A context menu will appear. It includes elaborate information about all the operations that you can carry out on the page in question. Each context menu shows up on the same page so that you can quickly get back to your work.

Video Tutorials

We have a vast assortment of how-to videos demonstrating how to use our hosting Control Panel. They're created for those of you who want to see how things are being done rather than only reading articles. Thus, anyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the solution you searching for, have a look at our comprehensive FAQ section, which includes questions asked by real clients and provides real solutions. We periodically update our FAQ database with new Q&A's so as to embrace all the new additions and innovations related to our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of support engineers available 24-7 and eager to assist you with any question. Each trouble ticket you open will be responded to in less than sixty minutes (the average ticket response time is just 20 mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 107290

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com